Thirty Eighth Parallel crafts each piece by hand in Northern California using locally sourced materials. Each piece is unique, having slight differences as a result of handcrafting and respect for the natural beauty of the materials.
Each Thirty Eighth Parallel piece is made to order and will take 10 - 20 days to be prepared to ship.
Thirty Eighth Parallel uses USPS Priority Mail and orders most always arrive within 3-5 business days of shipment date.
If you would like to upgrade your shipping method to a private carrier (Fed Ex, UPS etc.) and receive your item faster please contact us directly.
Thirty Eighth Parallel is not responsible for lost or stolen items.
RETURNS & EXCHANGES
Thirty Eighth Parallel would like you to be happy with your purchase; therefore if you are not satisfied, items may be returned or exchanged within one week of receipt. Before returning your item, please contact us first with your order information.
Returned items must be in the same condition as when they were sent to you. We do not accept items that have been damaged by the client.
Please return your order with an insured trackable courier and retain your receipt. Thirty Eighth Parallel is not held responsible for items damaged or lost in transit. Once we receive your return, you will be credited for the merchandise amount.